Shipping policy

Here is exactly how shipping works, so nothing at checkout or on your doorstep is a surprise.

Free US shipping over $50

Orders of $50 or more shipped to an address in the United States ship free. The $50 is counted after any discount code. Under $50, shipping is the carrier's rate, shown at checkout before you pay.

When your order ships

  • Jewelry and Dead Sea skincare ship from our Brooklyn warehouse within 2 to 3 business days.
  • T-shirts, sweatshirts, hoodies, blankets and other printed items are made to order for you by our print partner and usually ship within 2 to 5 business days.
  • We observe Shabbat and the Jewish holidays. Orders placed then are processed on the next business day.
  • An order with both jewelry and printed items arrives in two or more packages, each with its own tracking.

Delivery times once it ships

  • United States: jewelry and skincare usually arrive in 2 to 5 business days (USPS Ground Advantage). Printed items usually arrive in 4 to 10 business days.
  • Canada, the UK and Europe: usually 1 to 3 weeks.
  • Israel, Australia and the rest of the world: usually 2 to 4 weeks.

These are carrier estimates, not guarantees. Customs can add time to international orders.

International orders

We ship to most countries. Rates are calculated at checkout from your address. Larger jewelry orders often ship free, and checkout shows it when your order qualifies. Customs duties and taxes are set by your country, are not in our control, and are paid by the recipient.

Tracking

You will get a tracking link by email when each package ships. Questions about a shipment: support@shopisrael.com.

If tracking says delivered but you do not have it

Carriers often scan a package as delivered a little before it actually arrives. Please check with everyone at your address, your neighbors and your building's mailroom, and call your local post office with the tracking number. Their scanner records exactly where the package was left. Most packages turn up within five business days of the scan.

If it has not appeared after five business days, email us with your order number and we open a USPS Missing Mail search for you. If it still has not turned up 10 business days after the scan, we send a replacement at our cost. For orders over $60 we first ask for a short signed note that the package never arrived.

If tracking stops moving

A US package with no carrier scan for 10 business days, or an international package with no movement for 30 days, is treated as lost. Email us and we send a replacement at no charge and handle the claim with the carrier ourselves.

Address problems

Please check your address at checkout. If something is wrong, email us right away: we can fix it before your order ships, but once a package is with the carrier it cannot be redirected. If a package comes back to us because of an address problem, we reship it to the corrected address or refund you, your choice.

Wrong or damaged items

If anything arrives damaged, defective, or different from what you ordered, email support@shopisrael.com within 30 days of delivery with a photo and your order number, and we will make it right at no cost to you, usually the same day. Details are in our Refund Policy.