Shipping policy
Delivery
Usually, it takes 1–2 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 1–3 business days
- Canada: 2–6 business days
- Europe: 2–8 business days
- Australia: 2–14 business days
- Other Countries: 2–20 business days
Customs and Taxes
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
If tracking says delivered but you do not have it
Carriers often scan a package as delivered a little before it actually arrives. Please check with everyone at your address, neighbors, and your building's mailroom, and call your local post office with the tracking number: their scanner records exactly where the package was left. Most packages turn up within five business days of the scan.
If it has not appeared after five business days, email support@shopisrael.com with your order number. We open a Missing Mail search with the carrier on your behalf, and if the package is confirmed missing we send a replacement.
If tracking shows no movement
Domestic packages that show no scan for ten business days, and international packages with no movement for thirty days, are treated as lost. Email us with your order number and we send a replacement at no charge.
Tracking Orders
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@shopisrael.com.
Wrong or damaged product
If the product you ordered arrived damaged, defective, or different from what you ordered, email support@shopisrael.com within 30 days of delivery with a photo and your order number, and we will make it right at no cost to you, usually the same day.