Refund policy

We want you to love what you ordered. If something is not right, here is exactly how returns work.

The window

You have 30 days from the day your order is delivered to request a return. Outside that window we are unable to offer a refund, replacement, or exchange.

Condition

Items must be unworn and unused, in their original condition. For hygiene reasons, earrings that have been worn and skincare that has been opened cannot be returned.

How to return

No return authorization number is needed. Ship your item to:

Shop Israel Returns
SHOP ISRAEL
5417 18th Ave
Brooklyn, NY 11204

Include a note inside the package with your order number (and, for an exchange, the size you would like). That note is what links the parcel to your order, so please do not skip it. Any carrier is fine.

Who pays return shipping

When a return is your choice (size, change of mind), return postage is paid by you and the refund covers the item price; the original shipping charge is not refunded. When we made the mistake, a wrong, damaged, or defective item, the return and the replacement are entirely on us: for lower-value items we simply send the correct one and tell you to keep the original, and for others we include a prepaid return label.

Refund timing

Your refund is issued to the original payment method on the day your return is checked in at our warehouse. Banks typically take a few business days to show it.

Exchanges

Write the size you would like on the note inside the package. The new size ships the day your return arrives. If you send us the tracking number for your return, we ship the new size as soon as it is on its way.

Printed apparel

T-shirts, hoodies, and other printed items are made to order. For a size issue we send a corrected reprint rather than processing a return, once per order, and you keep the original.

Plated finishes

Gold-plated and black-finished jewelry carries a surface layer over sterling silver. Like all plating, it gradually wears with daily contact; this is the nature of the finish rather than a defect. Solid sterling pieces have no layer to wear through.

Damaged or wrong items

If anything arrives damaged, defective, or different from what you ordered, email support@shopisrael.com with a photo and we will make it right at no cost to you, usually the same day.